Last updated: September 10, 2026. These policies apply to all goods and services sold by Benjamin Thomas LLC, including Balm & Banner apparel as well as the company's other lines of business: consulting and systems design, vermiculture products, handcrafted woodworking, and general e-commerce resale.
Return Policy
All sales are final. Because our apparel is made to order, one at a time, we do not accept returns or exchanges for reasons of preference, fit, or change of mind. Please confirm your garment, size, and design before completing your purchase. If you are unsure about sizing, ask us first — call or text 980-243-3006 or email ben@balmandbanner.com, and we will help you get it right before you buy.
Exception — defects and errors. If your item arrives defective, misprinted, damaged, or is not the item you ordered, contact us within 14 days of receipt at ben@balmandbanner.com or 980-243-3006 with your order details and a photo of the issue. We will replace the item at no cost to you or, if a replacement is not available, issue a full refund to your original payment method.
Refunds & Disputes
- Refunds are issued for defective, misprinted, damaged, or incorrect items when a replacement cannot be provided, and for paid orders we are unable to fulfill.
- Approved refunds go to the original payment method within 10 business days of approval.
- If you believe you were charged in error or have any problem with a purchase, contact us first at ben@balmandbanner.com or 980-243-3006. We respond within two business days and resolve most issues directly and quickly.
Shipping & Delivery
How long it takes. Every garment is made to order. If the blank for your size and color is already on hand, your order ships within 2 business days. If it is not, we order the blank and press it for you, which takes about 2 weeks. The product page tells you which applies before you buy, and the same wording appears on your payment page and your receipt.
Shipping. We ship anywhere in the United States via USPS for a flat $7.99 per order, however many items it contains, with tracking provided. We do not ship internationally, and our products are not subject to export restrictions.
Local pickup. Pickup in Gaston County, North Carolina is free. Choose it at checkout and we will arrange the handover with you directly.
Cancellations
All purchases are one-time transactions; we do not sell subscriptions or recurring services. An order may be cancelled for a full refund any time before it has been pressed or handed off for delivery. Because a made-to-order item is not pressed immediately, there is usually a window to cancel. Contact us as soon as possible to cancel.
Privacy & Payment Security
We collect only the information needed to complete your order: your name, contact details (email and phone), garment, color, size, and design selections, and, for delivery, an agreed meeting location or address. We do not run customer accounts, we do not sell or share your information with third parties for marketing, and we retain order records only as required for bookkeeping and tax purposes.
Card payments are processed by Stripe, a PCI DSS certified payment processor. Your card details are entered directly with Stripe over an encrypted (HTTPS) connection and are never seen or stored by us. Cash payments are recorded with no card or bank information involved. Questions about your data: ben@balmandbanner.com.
Promotions
We do not currently run promotions or discount offers. If a promotion is offered in the future, its terms will be posted on this page for the duration of the offer.