Last updated: October 11, 2026. These policies apply to all goods and services sold by Benjamin Thomas LLC, including Balm & Banner apparel as well as the company's other lines of business: consulting and systems design, vermiculture products, handcrafted woodworking, and general e-commerce resale.
Return Policy
All sales are final. Because our apparel is made to order, one at a time, we do not accept returns or exchanges for reasons of preference, fit, or change of mind. Please confirm your garment, size, and design before completing your purchase. If you are unsure about sizing, ask us first — call or text 980-243-3006 or email ben@balmandbanner.com, and we will help you get it right before you buy.
Exception — defects and errors. If your item arrives defective, misprinted, damaged, or is not the item you ordered, contact us within 14 days of receipt at ben@balmandbanner.com or 980-243-3006 with your order details and a photo of the issue. We will replace the item at no cost to you or, if a replacement is not available, issue a full refund to your original payment method.
Refunds & Disputes
- Refunds are issued for defective, misprinted, damaged, or incorrect items when a replacement cannot be provided, and for paid orders we are unable to fulfill.
- Approved refunds go to the original payment method within 10 business days of approval.
- If you believe you were charged in error or have any problem with a purchase, contact us first at ben@balmandbanner.com or 980-243-3006. We respond within two business days and resolve most issues directly and quickly.
Shipping & Delivery
How long it takes. Every garment is made to order. If the blank for your size and color is already on hand, your order ships within 2 business days. If it is not, we order the blank and press it for you, which takes about 2 weeks. The product page tells you which applies before you buy, and the same wording appears on your payment page and your receipt.
Shipping. We ship anywhere in the United States via USPS for a flat $7.99 per order, however many items it contains, with tracking provided. We do not ship internationally, and our products are not subject to export restrictions.
Local pickup. Pickup in Gaston County, North Carolina is free. Choose it at checkout and we will arrange the handover with you directly.
Cancellations
All purchases are one-time transactions; we do not sell subscriptions or recurring services. An order may be cancelled for a full refund any time before it has been pressed or handed off for delivery. Because a made-to-order item is not pressed immediately, there is usually a window to cancel. Contact us as soon as possible to cancel.
Privacy & Payment Security
What we collect. At checkout, Stripe asks for your name, email, phone number, card details and, if you want the order shipped, your delivery address. We keep your email, phone number and what you ordered (design, garment, color, size) in our order records. We see your name and address in the order notice sent to us, and we use them only to press, ship or hand over your order. Card details go directly to Stripe over an encrypted (HTTPS) connection and are never seen or stored by us.
Our email list. If you leave your email on this site to hear about new designs, we store that address with the date and the place you signed up, and use it only to tell you when a design comes out. To be taken off the list, email ben@balmandbanner.com and we will delete it.
Who handles it. We do not sell your information or share it for marketing, and we do not run customer accounts. Stripe processes payments, and Cloudflare hosts this site and stores our order and email-list records. Stripe’s payment page is Stripe’s own and follows its privacy policy.
Cookies and visit counts. This site sets no cookies. It uses Cloudflare Web Analytics to count visits (pages viewed, country, device type, browser, operating system, where the visit came from, and how fast the page loaded) without cookies and without identifying you.
How long we keep it. Order records are kept for bookkeeping and tax purposes. Email-list addresses are kept until you ask us to remove them. Questions about your data, or a request to see or delete it: ben@balmandbanner.com.
Promotions
We do not currently run promotions or discount offers. If a promotion is offered in the future, its terms will be posted on this page for the duration of the offer.